Class 12th Business Studies – Chapter 12 Consumer Protection Topic 1 – Consumer Protection – Concept, Scope and Importance Topic 2 – Consumer Protection Act and its Legal Protection to Consumers Topic 3 – Consumer Rights and Duties Topic 4 – Ways of Consumer Protection and Relief available to Consumers Topic 5 – 3 Tier Redressal Machinery | Redressal Machinery under Consumer Protection Act Topic 6 – Role of Consumer Organizations & NGOs
